Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscription Policy

Tea Rituals offers a monthly subscription under the Founding Subscriber Rate.

Subscribers receive 20% off the regular price on each monthly delivery.

Managing your subscription You can pause, skip or cancel your subscription at any time through your customer account.

Billing Your payment method will be charged automatically before each delivery. You will receive an email notification before each charge.

Cancellation To cancel, log in to your customer account and manage your subscription from there. Cancellations take effect before your next scheduled order.

Delivery UK delivery only.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.